Tutor
A proactive leader and planner with hands-on experience in Operations, customer support delivery strategic planning, plan execution, account management, delivery for the profitability of the company.
An Out-of-the-Box Thinker with a proven track record of establishing streamlining workflow and creating a team work environment to enhance productivity innovatively. A keen strategist in process improvement initiatives, process transition etc to increase the quality of delivery and customer satisfaction level.
An effective communicator with exceptional relationship management skills with the ability to work with steering committees and senior level management.
I had an extraordinary opportunity to work for the last 15 years in ITeS, RETAIL, TELECOM, BFSI sectors with the industry leaders. With the last few years of challenging & exciting accomplishments with few leading professional personalities, Business was more fun, learning and ABOUT WINNING. My specializations are Business Management concepts, Project Management, Customer service management, Operations Delivery methodology & Quality initiatives. I took my turns to learn and now I would like others to learn. Now I am a visiting Lecturer for PG’s and working professionals …..
? B.A. (Hons.), Political Science, Delhi University, 1993-www.pgdavcollege.org
? Bachelor of Business Administration, Annamalai University, 1994-http://annamalaiuniversity.ac.in/
? 10+2(Commerce), Sardar Patel Vidyalaya, 1990-http://www.spv.net/
Professional
? PGD in International Trade, Bhartiya Vidya Bhavan, 1995- www.bvbdelhi.org/. ( 1st Div)
? MMM, Pondicherry University, 1998- www.pondiuni.org/ (1st Div).
? Post Graduate Diploma in HRM from NMIMS, 1999- www.nmims.edu/(1st Div).
? Post Graduate Diploma in Operations and Strategy Management,2007 – www.welingkar.org( Awaiting certification)
? Project Management Professional, 2005(IIT, Delhi) – www.iitd.ernet.in/ (1st Div).
? Certified in Six Sigma, 2006- www.benchmarksixsigma.com/ , www.wipro.com/(6 QC projects manned)
? World Class Customer Services’ by Dale Carnegie, 2005 – www.dalecarnegieindia.com(100 hours of individual training experience)
My association with 15 best B-schools in India for teaching MANAGEMENT SUBJECTS as mentioned below :
MANAGEMENT AND BUSINESS CONCEPTS AND THEORY
RETAIL MANAGEMENT AND ENTREPRENEURSHIP
BANKING AND INSURANCE RETAIL
MANAGERIAL ECONOMICS AND CONCEPTS
MARKETING MANAGEMENT
HUMAN RESOURCE MANAGEMENT
OPERATIONS AND PRODUCTION MANAGEMENT
INTERNATIONAL BUSINESS
PROJECT MANAGEMENT
I am associated with 4 language schools teaching :
English
Hindi
Bengali
My expertise in corporate training in different languages to middle and Senior level topics are as mentioned below :
Fish philosophy
Management of change (MoC)
World Class Customer Service to customers
Key Account Management Methodology
Supervisory Training
Leadership Styles
Team Dynamics
Modern Marketing in a Consumer-Lead Environment
Training Needs Analysis: Determining Training Needs
Team building to create SYNERGY
Effective Coaching and Mentoring
Quality Initiative – Six Sigma ,Lean,Kaizen etc.
Other than this I am partially instrumental in setting up :
School of Languages – Sinhgad
School of Foreign Languages – IRFS
Advisory Board member
CORPORATE AWARDS & ACHIEVEMENTS
? Best ‘Account Delivery Manager ‘ , HP India,2007
? HP Operational Excellence Team, 2006
? ‘Delivery Manager, 2004-2005’, 2005, Wipro Services Ltd.
? Best Sales Manager, Netwisers Inc.,2004
? Outstanding ‘People Manager Skills’ SMI, Netwisers Inc.,2004
? Customer service Excellence Award ,Group Usha, 2000
? ‘Retailer Salesman of the Year’ UCB, 1996
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